Privacy Policy
Last updated: September 13, 2024
Be Capy Pty Ltd ("we", "our", or "us"), operating as CapyCool, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website capycool.com.au or make a purchase from our store.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or provide us with your personal information.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Purchase products from our store.
- Subscribe to our newsletter.
- Contact us via email, phone, or through our website.
The personal information we may collect includes:
- Full name.
- Billing and shipping address.
- Email address.
- Phone number.
- Payment details (processed securely by third-party providers).
- Information regarding your interactions with our website (e.g., browsing history, IP address).
2. How We Use Your Information
CapyCool uses the personal information we collect to:
- Process and fulfill your orders.
- Provide customer support and address inquiries.
- Personalize your shopping experience.
- Send you updates about your order status.
- Offer promotions, discounts, and other marketing content if you’ve opted in to receive them.
- Improve our website, products, and customer service.
3. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers to assist in:
- Fulfilling and shipping your order (e.g., couriers, delivery services).
- Processing secure payments (e.g., payment gateways and financial institutions).
- Managing marketing and email communications.
- Hosting and maintaining our website.
These third parties are bound by confidentiality and are only permitted to use your personal information for the services they provide.
4. Security of Your Information
CapyCool takes your privacy seriously and uses industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. We use SSL encryption to safeguard online transactions and partner with secure payment gateways.
While we take all reasonable steps to protect your information, no online transmission is 100% secure. Therefore, we cannot guarantee absolute security, but we work continuously to enhance our security measures.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:
- Remember your preferences.
- Track and analyze website traffic for marketing and performance improvements.
- Provide personalized product recommendations.
You can control how cookies are used by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website.
6. Accessing and Updating Your Information
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Request the deletion of your personal data, subject to certain legal obligations.
If you wish to access, update, or delete your information, please contact us at [info@capycool.co.
7. Marketing Communications
If you have opted in to receive marketing communications from CapyCool, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly at info@capycool.co. We will promptly remove you from our mailing list.
8. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we recommend reviewing their privacy policies. We are not responsible for the privacy practices of other websites or services.
9. Changes to This Privacy Policy
CapyCool reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you of significant updates via email or a prominent notice on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
CapyCool
Be Capy Pty Ltd
Email: info@capycool.co