Black Friday + Holiday Rush Order Update

With Black Friday, rising summer temps across Australia, and the holiday rush all hitting at once, we’re seeing an unprecedented surge in orders.

Our team is working around the clock to pack and ship as quickly as possible, but please note there may be 1-3 day delays in dispatch during this peak period.

At CapyCool, fast dispatch is one of our biggest priorities. We know how much it sucks waiting for cooling relief - especially during a heatwave - which is exactly why we fulfil every order locally here in Australia. It supports local jobs, keeps shipping times short, and means your order gets to you much faster.

Sure, we could save money by shipping from overseas - but making customers wait weeks in the heat? That’s just not cool.

We appreciate your patience during this Black Friday + heatwave spike, and we’re pushing hard to keep things moving quickly.

Need it in a hurry?
For this period, we’ve reduced the AusPost Express upgrade to just $10 (for orders over $50) to help you get your order faster.

Urgent Requests

If you need your products urgently - whether it’s for an upcoming trip, event, or even a medical reason - please reach out to us at info@capycool.co or leave a message on our live chat.

While we can’t guarantee anything, our team will always do whatever possible to accommodate your request and get your order out ASAP.

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Thank you again for your incredible support and patience. Together, we’re making this the coolest Aussie summer ever! -The CapyCool team